Frequently Asked Questions

How do I request a sample?

We offer design consultations, so if you would like to arrange a meeting or Skype chat, get in touch. You can order your sample via the website or alternatively you can email us using the contact us page. We do our best to ensure all samples are made and sent within 21 days from the date of order. Please note that samples are not personalised and colours may vary.

How do I place an order?

You can place your order via the contact us page and provide us with the details of your wedding and we will contact you within 48hrs to discuss your requirements further. We will then send you a template to fill out for your wording (we can offer help with this if needed).  A £50 non refundable deposit will be needed to secure your wedding date in the diary. This will be reimbursed two weeks before your wedding day or taken off the cost of your on the day stationary (minimum order applies, two elements of stationary need to be ordered. For example save the dates and invitations or invitations and on the day stationary). Please try and order your stationery at least three months before your wedding date to give us ample time to order stock, produce a draft copy, confirm proofs and guest lists etc. Please contact us as soon as possible if you are on a tight deadline as we will always try to accommodate where possible.

How do I make payment for my order?

You can pay for your stationery using a debit or credit card over the phone, PayPal or bank transfer, please contact us directly to do this.

Proofs

Once we have all of your details, we will email you a proof of your stationery for you to check spellings, wordings, layout and fonts, this is your chance to make any amendments. Please note that it is the clients responsibility to proof read the stationery for spelling errors and we will not process your order until we have confirmation to do so. Dilightful Weddings Ltd will not be held responsible for any errors after proofs are confirmed as correct.

 

Can I make changes to the wording?

You can make as many wording changes as you desire until you are 100% happy with your proof, however, please be aware that our designers only allow for one other proof edit (each edit will take 1-2 business days) before an additional fee will be charged (£15.00 per edit thereafter) however, if an edit request was missed, or a mistake was made by our designers, then no charge will be applied for another proof.

 

Do I have to pay extra for inserts?

No, we pride ourselves on offering package prices which include guest name printing, inserts (where required) and envelopes. This is to ensure we are giving our customers the best possible prices with no hidden costs.

Colours

Please let us have any colour swatches that you have of your wedding so that we can supply the closest match for you. Please note that colours can appear very different on screen and in photographs.

Postage/Shipping

We currently only ship to UK, Ireland and Europe. All of our orders are packaged with great care and Dilightful Weddings will not be held liable for any loss or damage whilst in transit or for any delays in delivery that are out of our control. Please contact us to discuss world wide shipping if needed.

What if I need to order additional invitations?

If you realise you need additional invitations after we have received your order and payment has been made. Any extra orders will incur an additional charge per invitation once your full stock has been ordered. The amount varies with each design. Minimum of £3 extra per invitation.

How long will my order take?

All orders are shipped between three and four weeks from payment of invoice. In the rare event that your order will be longer than four weeks you will be notified. We order stock per order received therefore if we are delayed by our suppliers this will delay the order process. We can also fast track your order for an additional charge of £30.

 

Your invitations will be branded with our website very discreetly on the reverse. We make a point of not branding any on the day stationary.

We are happy to do meetings within a 45 minute commute of our two offices in Canary Wharf, London and Loughton, Essex.

If you have any other questions that aren’t listed here, please do not hesitate to contact us, we are always happy to assist where possible.